Operational Support

Operational Support

Authentication Operational Support

With our advanced authentication solutions, governments, central banks and commercial product manufacturers can thrive in supply and distribution chain complexity. A key component of our solutions is operational support.

When a program moves to the Operations Phase, a program manager is designated to assume responsibility for its operation, and is accountable for the fulfillment of program requirements. Authentix measures delivery against the customer success criteria, as well as customer satisfaction throughout the operational period, and puts appropriate plans in place to achieve high levels of satisfaction.

The designated Authentix program manager for the Operations Phase is accountable to ensure the effectiveness of the Authentix solution throughout its lifecycle with the customer. The program manager proactively monitors the performance of the deployed solution through the collection and analysis of program data. The program manager highlights new insights gained as the authentication program progresses and recommends changes in scope, processes and procedures as appropriate, including the resolution of issues as required.

Operational program management includes:

  • Receiving, storing and handling markers, including reconciliation and reporting
  • Marker security and dispensing operations
  • Sample collection strategy and testing
  • Laboratory forensic confirmatory testing
  • Quality Control sampling and testing
  • Maintenance and calibration of marking system
  • Maintenance and calibration of devices
  • Program audits

We understand a proactive approach to authentication innovation is required as competitive threats and counterfeiting capabilities increase at alarming rates. Our expertise enables us to design, build and implement the most effective solutions possible. Our proven public and private sector expertise and collaborative customer partnerships ensure the programs implemented are comprehensive, technologically advanced and professionally executed. Our customers experience exemplary quality and flexibility with our services and solutions and, when combined with the integrity and responsiveness of our people, you will gain the Authentix advantage.