COVID-19 Policy Statement

Support Services

Authentix’s industry-accepted and commercially tested programs demonstrate our technological strengths and collaborative partnership approach. Whether we work with customers to instill confidence in fuel integrity, introduce opportunities for tax revenue growth or ensure unauthorized products never enter the market, we provide the consultation, design, implementation and operational support for the most effective authentication solution.




Provide subject matter expertise to survey the current situation, confirm problems and success criteria, and identify solution constraints. Consultative services also include counselling stakeholders on preparing the country or company for a successful program. This includes, if required, drafting legislation to support and enforce a program, public relations support, and assistance educating stakeholders



Using the information collected during a consultation, Authentix then provides design services to develop a solution architecture using a selection of services, markers, analyzers, and the Authentix Information System (AXIS®) applications. Authentix will select the appropriate capabilities that will be custom-tailored based on the program’s specific requirements, producing a technical solution set that prescribes a marking, sampling, testing, and enforcement plan.



As part of our customers’ success, Authentix delivers your solution across a spectrum of delivery scenarios with Authentix serving as the prime or as subcontractor.


Program Support

During this phase, a program manager assumes responsibility for its operations, and is accountable for the fulfilment of program requirements. Authentix measures delivery against the customer success criteria, as well as customer satisfaction throughout the operational period, and puts appropriate plans in place to achieve high levels of satisfaction.

COVID-19 Policy Statement


At Authentix, our mission to safeguard the integrity of global commerce is our priority as we continue to focus on customer needs with the challenges presented by the COVID-19 pandemic. Our corporate leadership team continues to monitor the situation closely and its potential impact on supply chain continuity.

Our first and foremost commitment is to the health and safety of all Authentix employees. As we have said when faced with other similar infectious disease situations, we will never force Authentix employees to travel to geographic areas where they are uncomfortable or that present an increased risk of exposure to infectious disease.

Effective June 1, 2021, we have reopened our Addison Texas Facility to all Authentix personnel. We continue to follow the CDC guidelines and protocol and continue to require that all customers, vendors or suppliers support these efforts and for those who present themselves at Authentix locations to respect and adhere to our policies and procedures.

We will continue to communicate regularly with our suppliers and updating contingency plans to ensure against any adverse impact or disruption to our customers, acknowledging that we are however subject to continued government restrictions and limited availability of transportation that may continue during this time. We encourage you to reach out to your Authentix point of contact with any questions or concerns.


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