Helping our customers succeed begins with helping them understand the problem they are facing. As business conditions change, your business needs change based on geographic events, emerging markets, industry economic cycles or regulatory reform. Authentix provides assistance to uncover and identify the business value to improve your performance.
As an enabler of customer success, we ensure that the focus is on productive change by bringing you expertise and capabilities to address the identified business problem.
- Provide subject matter experts as appropriate to listen to the customer, surveying the processes and operations in order to understand the critical business issues, and their causes and effects
- Provide insights on the customer’s specific problems, appropriate offerings that could be custom-tailored to deliver a solution, and success criteria for the solution
- Understand supplemental information sources, review reporting and alert strategy
- Provide customer confidence with a cross-functional, industry-experienced team that can implement a solution successfully and realize the benefits as expected
As an engagement progresses, we collect more information that will be needed in order to move to a solution design:
- Confirm the problems that will be addressed and success criteria
- List affected products and processes to be protected
- Examine customer infrastructure and supply chain
- Confirm escalation and enforcement steps for identified business cases
- Identify solution constraints